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The Center for Creative Leadership (CCL) has a three-step process for effective feedback called the Situation-Behavior-Impact model. As they state, “SBI provides a structure that helps keep your feedback focused and relevant, and increases the likelihood it will be received in a clear, non-defensive manner by the recipient.” Check out my blog: http://mindmapblog.wordpress.com for more information and resources on how to leverage mindmapping for business, educational, and personal use.